We are experiencing a complete outage affecting all users and services. The disruption is due to a fire incident at the IBM Amsterdam Data Center, where our core infrastructure is hosted. We are actively monitoring the situation and coordinating with IBM for the earliest possible restoration.
A fire at the IBM Amsterdam Data Center has disrupted operations at the facility, rendering our core servers temporarily unavailable. Emergency and safety protocols are currently in effect on site. We are in close contact with IBM and will provide updates as the situation develops.
NorthC, the Datacenter owner where our IBM cloud operates, has posted an update on their LinkedIn page: https://www.linkedin.com/posts/northc-datacenters_update-2-brand-in-ons-datacenter-in-almere-activity-7458147073020948480-G3qA
Update 2: Fire at our datacenter in Almere
Today a fire broke out at our NorthC location in Almere. We want to keep everyone informed of the current situation.
The fire department has indicated they still need several hours to bring the fire fully under control and to safely clear the building. As soon as the location is released, we will immediately begin a technical investigation to assess the impact and take appropriate emergency measures.
In parallel, our teams are working on various scenarios to restore power as quickly as possible. Once access to the location is restored, a follow-up update will be provided with more information about the situation.