Some of the services of eDisplay srl have been or are temporarily unavailable due to an infrastructure incident (a catastrophic fire) that occurred at the data center of one of our external service providers, IBM Italia S.p.A.
Below you will find further information regarding the nature of the incident, the estimated timeframes for service restoration, and any potential personal data breach implications under the applicable privacy legislation.
We sincerely apologize for the inconvenience and remain available for any further information or support through the channels indicated below.
Email sending is restored from our Frankfurt failover site; both SMTP and API are working. Some features remain temporarily unavailable in the dashboard.
TurboSMTP core services are fully restored. Some features remain temporarily unavailable and the service may experience delays or difficulties, as it is operating on reduced capacity (the Amsterdam data center remains offline and inaccessible and services are operated exclusively from our Frankfurt failover endpoint). We are actively monitoring the situation and will provide further updates as recovery progresses.
TurboSMTP sending services are fully restored from our Frankfurt failover endpoint. Both SMTP and API sending are fully operational. Some functionality in the dashboard and billing services remains degraded. The Amsterdam data center is still down and inaccessible.
For updates check: https://edisplay.it/outage.html
More details will be shared as we progress.
TurboSMTP SMTP delivery service has been partially restored. Core email sending is operational, however some features remain temporarily unavailable and the service may experience delays or difficulties, as it is operating on reduced capacity (the Amsterdam data center remains offline and inaccessible). We are actively monitoring the situation and will provide further updates as recovery progresses.
NorthC has shared a new update on their LinkedIn page. Initial inspections during the night confirmed that smoke spread within the rooms was limited and the fire compartmentation held. Teams on site are now working on restoring power and connectivity, preparing external emergency power to safely bring customer equipment back online: https://www.linkedin.com/posts/northc-datacenters_update-6-brand-in-datacenter-almere-vannacht-activity-7458430761818447872-GIkj
Update 6: Fire at datacenter Almere — overnight inspections
Last night, the first inspections took place. It appears that smoke development within the rooms remained limited. The fire compartmentation prevented the smoke from spreading further through the building.
Our teams are on site and fully engaged in restoring power and connectivity. As part of this effort, external emergency power supplies are being prepared in order to switch customer equipment back on as quickly and safely as possible.
NorthC continues to make progress toward restoring temporary power capabilities to initiate basic services at the Amsterdam data center. Site preparations are ongoing to support potential access, with IBM clearance still pending. IBM continues to recommend that customers invoke or remain on their disaster recovery paths while assessment and potential repair actions are under review.
IBM (our infrastructure provider, hosted at the affected data center) informed us that their technical team will be granted access to the data center at 5 am UTC (7 am Amsterdam time) and then report back about their assessment about damages and restoration times.
Preliminary access to the facility to be restored during the night; mitigation operations are ongoing.
The fire in the data center is under control, and preliminary access to the facility will be restored during the night.
The data center's own technical team will then be able to assess the damage and let us have an ETA for restoring power and connectivity.
At the same time, our technical team is preparing to move services to our Frankfurt data center (which we currently mainly use as a data backup facility and hosts some services but not the core ones), in case the damage assessment should reveal a worse outcome than expected. Unfortunately, the incident took place at the same time as a planned and ongoing migration of some services to the Frankfurt datacenter, and this impacted recovery procedures and timing. A post-mortem report will be released when the incident is resolved, including updated disaster recovery plans following the outcome of the investigation.
We sincerely apologize for the impact on your work, and thank you for your patience and understanding. Please rest assured we are working full time to restore our services as quickly as possible.
NorthC has posted a follow-up update on their LinkedIn page confirming that the fire has been downgraded to GRIP 1 and is now under control: https://nl.linkedin.com/posts/northc-datacenters_update-4-de-brand-in-ons-datacenter-in-almere-activity-7458226213782892544-xmyu
Update 4: The fire at our datacenter in Almere
The fire at our data center in Almere has been downgraded to GRIP 1 and the NL-Alert has been withdrawn. This means the fire is under control.
Later this evening, we will be allowed to enter the building to conduct an initial inspection. Our teams are ready to get to work immediately as soon as possible.
During the inspection, we will assess the damage and determine what is needed to restore power and connectivity as quickly as possible. We will update you again as soon as we have more information about the impact and the expected recovery time.
Our team is currently implementing a mitigating workaround to restore services as soon as possible.
NorthC, the Datacenter owner where our cloud infrastructure operates, has posted an update on their LinkedIn page: https://www.linkedin.com/posts/northc-datacenters_update-2-brand-in-ons-datacenter-in-almere-activity-7458147073020948480-G3qA
Update 2: Fire at our datacenter in Almere
Today a fire broke out at our NorthC location in Almere. We want to keep everyone informed of the current situation.
The fire department has indicated they still need several hours to bring the fire fully under control and to safely clear the building. As soon as the location is released, we will immediately begin a technical investigation to assess the impact and take appropriate emergency measures.
In parallel, our teams are working on various scenarios to restore power as quickly as possible. Once access to the location is restored, a follow-up update will be provided with more information about the situation.
On 07.05.2026 at approximately 9:00 a.m., eDisplay srl became aware of a malfunction of our services attributable to a major incident that occurred at the Amsterdam 03 Data Center (Netherlands), operated by NorthC and used by IBM Italia S.p.a. — our data processor pursuant to Art. 28 GDPR — to host the infrastructure on which our services rely.
NorthC Data Center – Amsterdam 03 – Netherlands (IBM incident ID: INC11282490)
This is a temporary loss of data availability. No data loss or theft has been recorded: the data is intact but temporarily inaccessible. The personal data affected is that connected to the following services: API, web platform, database, authentication. Each user of the services is in a position to know the volume of data involved. Specific assessments of the circumstances of the incident are underway, in particular regarding the likelihood and severity of the impact of the unavailability of personal data on the rights and freedoms of natural persons, in order to verify whether the incident requires specific notification to the supervisory authority.
On 07.05.2026 at approximately 9:00 a.m., eDisplay srl became aware of a malfunction of its services, immediately traced to a major incident (fire) that occurred at the supplier hosting the infrastructure we rely on for service delivery. For this reason, our services became unavailable.
Infrastructure incident at the data center – fire.
At 6:00 p.m. on 07.05.2026, the supplier reported that firefighters were continuing to work to manage the fire and that no estimate was available regarding the time required to restore access to the building.
IBM (our infrastructure supplier, hosted in the affected data center) informed us that their technical team will gain access to the data center at 5:00 UTC (Amsterdam time) and will then report their assessment regarding the damage and the recovery timeframes.
As a result of this event, our services became unavailable. Follow the situation in real time below and in the updates section.
Our technical team, in constant contact with IBM Italia S.p.a., activated the emergency procedures without delay, in line with IBM's formal recommendation to its clients to make use of alternative disaster recovery paths. In particular:
Activities are proceeding in order of service priority, starting with those of greatest criticality for our customers' operational continuity.
If you need immediate assistance, please contact us via chat, email, or by phone using the details below.